Return & Exchange Policy

• An order is eligible for Return/ Exchange within 3 days from the date of delivery.
• No returns or exchanges will be accepted for products on special sale and any clearance sale.
• Please do not accept the package if it is delivered to you in a bad condition.

Return Reason Resolution:

Please ensure that products are returned in original condition and packaging in order to get your full credit. Kindly note that this is a non-negotiable policy.

The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact color. Sometimes the colors may look different due to the temperature of your monitor and/or device settings.

Please note that once a refund is approved it would take 7-9 business days for the refund to process.

Step 1: Contact our customer service at +91 99048 60460 / fiztopzfeb@gmail.com [ Mon – Sat ; 10:30 am to 7 pm IST ] within 3 days of receiving your order to request a return /exchange authorization.

Step 2: Include your order number, reason for return / exchange, and photos of the product if there is a defect/damage.

Step 3: Our support team will analyze the return / exchange request and approve the same.

We unfortunately do not have a return or exchange policy for our international customers. If you do wish to return the product, you can contact our customer care, provide photos and ship it back to us at your own expense. We can provide a refund to your original mode of payment or as a coupon.

Make sure the original product is intact as we do a quality check before approving a refund. *Shipping charges are non-refundable.

If you have to cancel an order, please do so before your order is shipped and we will refund the entire amount. Once your order is shipped we cannot cancel the order and no refund will be provided.

Below points come under weaving inconsistencies of a handloom product and are NOT considered defects / damages:

• The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
• The uneven threads connecting the border to the body are not considered defects.
• Slubs - residual threads bundled together in tiny knots.
• Missing Line / Minute gaps in and around motif.
• Minute thread gaps around a motif and in body/pallu.
• The dyed threads sometimes run over the pallu with Zari threads, which looks like the color has 'bled' from the body to the pallu. Rest assured, it is the powerloom working with a dyed thread that often gets added to the pallu, and is not considered a defect.

Colors can be a tricky topic too. We state the colors based on the color of the threads used on the warp and weft. But when two different hues come together, it may happen that they mix to become an entirely different color when seen on our website.

A good example is brown and red coming together to look like maroon when photographed. We take great pains to ensure you get what you see, but in case the user's device has its own monitor/display settings, the colors may look different.

• Tear in the product
• Incorrect length (instead of what was stated)
• Missing blouse piece (if mentioned that the saree has a blouse piece)

The decision to accept returns rests solely with the FizTopz team.

But rest assured, we have a robust quality check team that goes through each product meticulously to ensure you get only the best quality of products!